We will send you a print preview before finalizing your order. This is not a "proof." Due to the time and effort that it takes to create these custom prints, we are unable to send you a “proof” before payment. The Print Preview is simply to sign off with you on general scale, placement, or any call outs that pertain to the photo we chose, with your consent. We must receive payment before starting your order. If we do not hear from you after 2 weeks of sending your print preview, we will close the sale and send the print as it's show in print preview. 

The easiest way to quickly tell if your photo is high enough resolution is to zoom in on the subject's face. If it is blurry, it is not a good image to send. Please see our IMAGE GUIDELINES for more details. It's best to avoid sending: screenshots of photos, photos saved from social media, or filtered/edited Instagram photos. Our designers work directly from the your photo, so the quality of the picture will directly impact the quality of your perkie print. The higher resolution the image, the perkier the print!  

First, please check your SPAM Folder. 

Second, check the spelling of the email address that you submitted while placing the order. We communicate directly with you via the email you submitted. 

**Although you submit photos via the website, we still need and email confirmation from you to proceed with creating your Perkie Print. We reply to your order with an email regarding the quality of your photos. If we do not receive a response/ confirmation from you via email, we will send a few reminders, but ultimately cancel the order if there is no communication.  

We're sorry about those pesky IT problems! 

If you're having trouble, please shoot us an email at hello@perkierprints.com and include: 

• The issue you're having
• Your order number
• Your perkie print photos

We treat every order equal - they all go into the same list regardless if it's digital or a hard copy. However, rush options are available. 

Yes! We have two lovely rush options: 

1. Opt 1: $40 rush fee that will get your digital file or print preview to you within 48 hours from when we confirm the photos with you

2. Opt 2: $25 rush fee that will get your digital file or print preview to you within 7 business days from when we confirm the photos with you

*After your final sign-off on the perkie print, allow 2-4 business days for us to mail any hard copies or framed orders. This allows us time to print, frame, package, and ship your perkie print! 
 

No matter whether the photo you upload with your order is perfect, or not we reach out to each and every customer in regards to the quality of the photo they submit.  Simply upload your favorite with your order, and rest assured we will let you know if we need to see a few more. We will work very closely with you until we find that perfect photo that will create the perfect Perkie Prints. 

Email us any questions to hello@perkieprints.com 

This all depends on the volume of orders we have at the time you place your order. Our normal turnaround is about 10 days but can vary up to 3 weeks during peak season. We frequently post updates on our instagram page @perkieprints with turnaround times. We will also email you as soon as we receive your order with an estimated turnaround time, and if that time does not meet your needs, we do offer a RUSH FEE. 

If neither the Rush Fee or the turnaround times meet your needs, we would be so sad to see you go, but totally understand. There is a 24 hour window from when we send you the email with the estimated turnaround time, for you to cancel your order.

Not without an additional fee. Due to the time and effort that it takes to create these custom prints, we are unable to send you a refund for the custom print we have already made.