We know it can be hard to choose your favorite photo. There are three spots to upload photos, just in case you have three favorites and need our help narrowing down to one. Should you choose to upload more than one photo, we  do NOT provide previews or proofs of them all. We work with you via email to choose the one that will create the perfect perkie print. If you would like three Perkie Prints,  you would need to purchase three Perkie Products :)

 (add on products are not counted as a new product as they additional products available with the same perkie print from your full priced purchase.) 

No matter whether you forget to upload a photo, only upload one or all three, we will respond to your order with feedback on the photos. We work with you via email before we start your order to make sure that together we land on the perfect photo to create the perfect perkie print. We do not provide three perkie print previews to for you to choose one. Due to the time it takes to create these custom pieces of art, once we send you your perkie print preview, we can only make adjustments to that piece of art. If , at this point, you want to change to a new photo, there is and additional fee to create another piece of custom art. 

Yes!

• For a picture with 2+ animals or people, it will cost an extra $5 per extra subject. 
• For two different photos combined into one perkie print, purchase two separate perkie prints and request them to be combined into one image. *

* If you want an 8x10 Hard Copy to include two dogs from two separate photos, you would purchase two (2) 8x10 Hard copies. We would send you a total of (3)  8x10 Hard copies. One of each dog individually, and then the one including them both together. Same goes for any Perkie Print Product. If you want a Digital file that includes two dogs from two separate photos, you would purchase (2) Digital files, and you will receive a total of three digital files with your order. One of each dog as an individual Perkie Print, and then a third file, with the two combined into one Perkie Print. 

First, please check your SPAM Folder. 

Second, check the spelling of the email address that you submitted while placing the order. We communicate directly with you via the email you submitted. 

**Although you submit photos via the website, we still need and email confirmation from you to proceed with creating your Perkie Print. We reply to your order with an email regarding the quality of your photos. If we do not receive a response/ confirmation from you via email, we will send a few reminders, but ultimately cancel the order if there is no communication.  

We're sorry about those pesky IT problems! 

If you're having trouble, please shoot us an email at hello@perkierprints.com and include: 

• The issue you're having
• Your order number
• Your perkie print photos

We treat every order equal - they all go into the same list regardless if it's digital or a hard copy. However, rush options are available. 

Yes! We have two lovely rush options: 

1. Opt 1: $40 rush fee that will get your digital file or print preview to you within 48 hours from when we confirm the photos with you

2. Opt 2: $25 rush fee that will get your digital file or print preview to you within 7 business days from when we confirm the photos with you

*After your final sign-off on the perkie print, allow 2-4 business days for us to mail any hard copies or framed orders. This allows us time to print, frame, package, and ship your perkie print! 
 

Our proper Business days are Monday - Friday: 9:00 a.m. - 5:00 p.m. (But this is a small business. If we are not having dinner with friends/ fam or on vacation, we are likely working.) 

The easiest way to quickly tell if your photo is high enough resolution is to zoom in on the subject's face. If it is blurry, it is not a good image to send. 

We've discovered it's best if you avoid sending: screenshots of photos, photos saved from social media, or filtered/edited Instagram photos.  

Our designers work directly from the your photo, so the quality of the picture will directly impact the quality of your perkie print. The higher resolution the image, the perkier the print!  

Of course! As long as you send it at “ACTUAL SIZE” when you email from your phone, they should work. 

As long as you hopefully read the answer to the “ How will I know if my photo will work?” question above as well. :)

We recommend that you send more than one photo for each print. This way, we can help you decide which ones will work and which ones will not.

We will work very closely with you to help you sort through and pick the best quality photos that will create the best Perkie Prints. Email us any questions to hello@perkieprints.com 

This all depends on the volume of orders we have at the time you place your order. Our normal turnaround is about 10 days but can vary up to 4 weeks during peak season. We frequently post updates on our instagram page @perkieprints with turnaround times. We will also email you as soon as we receive your order with an estimated turnaround time, and if that time does not meet your needs, we do offer a RUSH FEE. 

If neither the Rush Fee or the turnaround times meet your needs, we would be so sad to see you go, but totally understand. There is a 24 hour window from when we send you the email with the estimated turnaround time, for you to cancel your order.

We will send you a print preview before finalizing your order. This is not a "proof." Due to the time and effort that it takes to create these custom prints, we are unable to send you a “proof” before payment. 

This is why we work so closely with you at the forefront of the process to choose the right photos before we begin working on it. If you are unhappy with the photo, you will incur an additional charge to change to a completely new photo. 

The Print Preview is simply to sign off with you on general scale, placement, or any call outs that pertain to the photo we chose, with your consent. We must receive payment before starting your order. If we do not hear from you after 2 weeks of sending your print preview, we will close the sale and send the print as it's show in print preview. 

Not without an additional fee. Due to the time and effort that it takes to create these custom prints, we are unable to send you a refund for the custom print we have already made.

Nope! I am a designer, but YOU are the photographer. We use your photos to create your custom Perkie Print.

We take your amazing photos and edit them to create your custom Perkie Print, which are custom works of art that you can display to tell your story and create lasting memories. 

Perkie comes from our Founder, Jonni's, last name: Perkins. Her great grandmother went by Grandma Perkie and embodied everything truly great about life. 

Perkie Prints is our way of not only remembering her and carrying on her beautiful spirit, but also a little reminder that there is always a Perkie side to every life.