FAQs & Customer Support

We work closely with every single customer to help you pick the best possible photo, so go ahead and place your order with your favorite photo! If the photo you upload is already perfect, we'll give you confirmation and a delivery window. If your photo doesn't quite meet our standards, we'll work with you until we find one that does!

Whenever possible, it's best to avoid uploading screenshots of photos, photos downloaded from social media, or filtered/edited Instagram photos. All of these things can lower the resolution of your photo, which will directly impact the quality of your finished Perkie Print.

Refer to our image guidelines to learn more about what kind of photos are best suited for the Perkie Prints process.

Yes, you can! We can include up to four subjects in a single Perkie Print. 

However, please be aware that the more subjects a Perkie Print has, the smaller each individual subject will print. Depending on the product you are ordering, we will do our best to print your subjects as large as we can while fitting them proportionally within the available printing area.

Please note that because our designers spend time and effort giving personalized attention to each subject, adding additional subjects to your Perkie Print will cost an additional $30 for each subject added.

Yes, we can! If you want a Perkie Print with multiple subjects, you can upload the best photo you have of each individual subject, and we'll work our magic to produce one image.

To order a Perkie Print that combines multiples photos, you will order a separate product for each photo, then request for them to be combined in your comments at checkout. 

Please note that because our designers spend time and effort giving personalized attention to each subject, adding additional subjects to your Perkie Print will cost an additional $30 for each subject added.

When creating portraits with the signature Perkie Prints look, our standard procedure is to focus on a subject's face by cropping the photo to just below their shoulders. 

However, in circumstances where a photo includes an unusual angle or pose, we can include all or part of the subject's body as needed.

Yes! We directly edit the photo you provide, which means that the better your photo is, the better your finished Perkie Print will be. 

We work closely with every single customer to help you pick the best possible photo, so go ahead and place your order with your favorite photo! If the photo you upload is already perfect, we'll give you confirmation and a delivery window. If your photo doesn't quite meet our standards, we'll work with you until we find one that does!

Whenever possible, it's best to avoid uploading screenshots of photos, photos downloaded from social media, or filtered/edited Instagram photos. All of these things can lower the resolution of your photo, which will directly impact the quality of your finished Perkie Print.

Refer to our image guidelines to learn more about what kind of photos are best suited for the Perkie Prints process.

Yes! After we create your custom portrait, we will send you a watermarked print preview before we print and ship your order. 

Please note that this preview is not a formal proof. Due to the time and effort that it takes for our designers to create these custom prints, we are unable to provide a proof before receiving payment. The purpose of the print preview is for you to give us approval on general scale, placement, or other callouts before we proceed with printing and shipping your order. 

NOTE: If you would like us to make any changes, we are happy to accommodate your request! However, you must let us know within two weeks of receiving your print preview. If we do not hear from you within two weeks, we will assume that you do not require any edits, close your order, and ship your Perkie Print as it appears in the print preview we sent. 

Not without an additional fee. Due to the time and effort our designers spend creating these individualized custom prints, we are unable to send you a refund for the custom portrait we have already made. 

For this reason, we work closely with every single customer to help them select a photo that will make the best possible Perkie Print. If you are unsure about which photo to use, we recommend that you check our image guidelines before ordering.

Yes, they will! Whether your pet is a Maltese or a Malamute, we have lots of experience making your white-haired baby look picture perfect.

If you're worried about how your finished Perkie Print will look, check out our Instagram or our before & after page to see examples of real customers and their finished Perkie Prints of white pets!

We will do our best to reach out to you via email as soon as possible! The time this takes can vary depending on the volume of incoming orders (particularly around the holidays) but you can usually expect to hear from us within a few days.

As a small company of 10 people who do everything by hand, we thank you for your patience and understanding during peak ordering seasons as we work to give every single customer in our queue the time and attention they deserve!

First, please check your spam folder. Second, check the spelling of the email address that you submitted when placing your order. We communicate directly with you using that email address.

If you're concerned about your order or realize you entered something incorrectly, feel free to reach out to our team any time at hello@perkieprints.com.

NOTE: Although you submit photos at checkout, we still need an email confirmation from you before we can get started with creating your Perkie Print. After you place your order, we will send you an email regarding the quality of your photos. If we do not receive a response from you via email, we will send a few reminders. If we still don't receive any communication from you after these reminders, we will ultimately cancel your order.

Our normal turnaround is about 10 days, but this can vary up to 3 weeks during peak holiday seasons depending on the volume of incoming orders. To give our customers some visibility into these varying turnaround times, we regularly post updates on our Instagram page.

We will also email you as soon as we receive your order with an estimated turnaround time based on our current queue. If that estimated delivery window does not meet your needs, we also offer several rush order options at an additional fee.

If none of our normal or rush turnaround times meet your needs, we would be sad to see you go, but we completely understand. From the time we email you with an estimated turnaround time, there is a 24 hour window in which you can cancel your order. Unfortunately, due to the time-consuming nature of custom artwork, we are unable to offer refunds, returns, or cancellations outside of this 24 hour window. To learn more about our cancellation and refund policies, see our full terms and conditions or contact us directly at hello@perkieprints.com.

Yes, we can speed up your order for a rush fee! Depending on your needs, we have three different rush order options:

NOTE: Quality is our top priority, even when we're fulfilling rush orders! For that reason, we cannot move forward with your rush order until we receive your approval of the previews. After your final sign-off on your finished Perkie Print, please allow 2-4 business days for us to complete your order. This includes the time needed to print, frame, package, and ship your Perkie Print! 

We currently ship our physical products to anywhere in the continental US and Canada!

If you are outside of our current shipping range, we apologize for the inconvenience and assure you that we are working to expand our shipping capabilities. Our digital products, such as digital files and gift cards, can be purchased from anywhere in the world and emailed directly to you!

Yes and no. We treat every order equally. If you order a digital file, your portrait will be placed in the same queue as our other customers. However, when your portrait is complete, the digital file will be sent directly to your email inbox, so you won't need to wait for shipping!

When you order a digital file from us, you will receive a digital copy of your Perkie Prints portrait emailed directly to your inbox. Whether you want to display it digitally or have it printed elsewhere, you are free to do anything you wish with this digital file! 

Our digital files are a great way to takie your Perkie Print with you everywhere on your electronic devices! They are also a great choice if you have your heart set on a type of printing that we currently don't offer. 

Our digital files are optimized for printing at any scale up to __ in x __ in (when printed at 300 dpi.)

When we are sent very large image files, we typically downsize them slightly to reduce the size of the file in order to prevent issues with our computers. If you plan to print your digital file at a scale larger than  __ in x __ in, please let us know in your order comments so we can try to increase your file's size accordingly.

As a small company of 10 people who produce everything by hand, we are unable to offer these products on their own because the time, skill, and labor required to make them exceeds the price of such small items. We appreciate your understanding and support as we work to bring our customers high-quality products while fairly compensating our team members for their time and talent!

If our current selection of products does not meet your needs, please stay tuned to our Instagram for announcements concerning new products!

The "Return Customer" option allows us to give our customers a discount when they reorder a second print of an existing Perkie Prints image! Because we have already have your existing custom portrait on file from a previous order, we can offer returning customers a discount and slightly speedier checkout process.

(You do not need to order the same product twice to receive this discount. For example, if you order a shirt with your cat on it, you can come back later and order a sweatshirt at a discount if you use the same Perkie Prints picture of your cat!)

We're sorry to hear about those pesky IT problems! We will get you all sorted out as soon as possible. 

If you're having trouble checking out, please shoot us an email at hello@perkierprints.com and include the following information: 

• Your order number
• The problem you're having
• The photo(s) you uploaded

When our founder Jonni Perkins moved into a new home, she found herself getting frustrated by her search for wall decor that was both personally significant and tastefully executed. Being a do-it-herself kind of gal, Jonni decided to take matters into her own hands and created three black and white portraits of her dogs to hang in her living room.

As time went by, Jonni was surprised to find that everyone who visited her house would always ask "Where did you get those pictures of your dogs done? I want one!" With the encouragement of her friends and her husband Chris, Jonni began doing custom portrait commissions as a side business in her spare time.

One thing led to another, and in 2018 Perkie Prints was formally established! Since then, Perkie Prints has grown from an evenings and weekends operation in Jonni's basement to a company of 10 full-time team members in a brick-and-mortar office in Columbus, OH. Our catalog has expanded from framed prints to so much more, and we're excited to keep adding new and exciting products to our collections!

If you want to learn more about our roots or our team members, follow us on Instagram to get a peek behind the scenes at Perkie Prints headquarters!

Honestly? We love every single one! Our team never gets tired of seeing the hundreds of happy faces sent to us by our customers, and it makes us extra happy when we get to learn your pet's name! Whenever we’re working on your prints in the office, we’re constantly turning our screens around so we can gush about how cute your babies are. Each and every one is truly special in its own way, and we hope that our final portraits reflect just how much we care about our customers and their babies.

As cute as that would be (and as much as we would love to meet you in person) we have no current plans to open a brick-and-mortar Perkie Prints store. Working out of our tiny office space and shipping to your door allows us to keep our prices as low as possible and bring our portraits to as many people as possible! (But if you happen to work in the Brewery District of Columbus, OH, you just might see us around on our lunch breaks as we're walking our pups or getting takeout!)

We're so glad you asked! We have a number of new products in the works right now that we can't wait to announce. We absolutely love them, and we think you will too!

Stay tuned to our Instagram to be the first to hear when we release our newest products. (And if you haven't seen them already, go check out our newest arrivals!)

If there's a product we don't currently offer that you're dying to see, we want to hear from you! Give us a shout on Instagram or reach out to us at hello@perkieprints.com with your suggestions.