Refund policy
Your satisfaction matters
Every Perkie Print is made just for you and your pet, so here is how refunds work.
- Custom artwork. Refunds for custom pet artwork are not available once your artwork has been created. A real artist reviews every Perkie Print before it is printed, and if the photo you sent isn't good enough to work from, we email you before going further.
- If you're not delighted. Edits to your proof are unlimited. If the photo itself is the problem, we can redraw your artwork from a new photo for $15. If you'd rather not, we can't refund the custom artwork, but you can cancel and get a refund for any physical products in your order that haven't shipped yet.
- Photo selection. If your photo doesn't meet our artists' standards, we pause your order and email you at the address you gave at checkout to choose another.
- Refund window. Refund requests must be made within 30 days of purchase, and only for orders that haven't reached artwork creation. If an order sits for 30 days without the input we need, we cancel it and send you a gift card for the full amount you paid.
- Staying in touch. Some orders need your input. Please give a working email address at checkout. We'll send up to 3 reminders in the first 30 days; if we can't reach you, we cancel the order and send a gift card for the full amount.
- Ready-to-ship items. Ready-made items that aren't personalized can be returned within 30 days of delivery if unused and in their original condition. Return shipping is at your cost. Email hello@perkieprints.com with your order number to start a return.
Refunds are not available after the 30-day period.
Promo codes
One promo code per order. Codes can't be combined or transferred, may have conditions, and can change at any time. Shipping is calculated on the cart total after codes are applied. We can't apply a code after an order is placed, so enter it at checkout.