Help & FAQ
Help with your Perkie Print
How it works, from the free preview to your door. Anything not covered here, email hello@perkieprints.com.
Before you order
A Perkie Print is a portrait of your own pet, made from one photo you upload. You choose a style: Color, Black & White, Ink Wash or Marker. Every piece is Artist-Reviewed before it prints on framed prints, apparel or gifts.
Yes, free. Upload one photo to the free preview and you’ll see your pet in every style in under a minute.
After you order, an artist reviews the piece. You’ll approve your proof before we print.
A clear, well-lit photo of your pet’s face, with both eyes showing. The photo guide has examples of what to look for.
Usually not. The portrait is about your pet, so a busy room or a cluttered couch behind them is fine.
Yes. A sharp, well-lit photo gives the portrait more detail, and a blurry or dark one gives it less. The free preview shows the result from your photo before you decide.
Try a few. The free preview shows each one in every style, so you can compare them before you order.
Yes. Light fur shows best in a photo with soft, even light, out of direct sun. Check yours in the free preview before you order.
Yes, up to three. One piece, together puts them all in a single portrait: +$10 with two pets, $15 total with three. A matching set makes a separate full-price piece for each pet, with no extra-photo fee.
The extra-photo fee is charged once per portrait. Use the same portrait on as many products as you like, no extra charge.
Yes. Each style is its own portrait, so the same pet can be Color on a mug and Ink Wash on a framed print. Pick the style for each product as you add it.
One photo. Four styles. See them all free.
Upload one photo and see your pet in every style in under a minute. You decide after.
See yours freeYour order
Your proof is ready soon after you order. Open it from the thank-you page or the “Review My Artwork” button in your order confirmation email, then approve it or ask for changes. An artist reviews every piece before it prints. Ships in 1-3 business days after artist review.
If we haven’t heard from you in 7 days, a person on our team approves it as you see it. Memorial orders wait for you, with no time limit.
Yes. Tell us what you’d like changed from your pet’s artwork page and an artist will revise it. You’ll get a revised proof to approve.
Only to your proof, and you answer that on your pet’s artwork page, not by email. Your order confirmation email has the “Review My Artwork” button. Every other email is an update and needs nothing from you.
Before you order, you can try other photos in the free preview. After you order, contact us and we’ll help.
Tell us in the order notes and the artist will review the request with your photo. A photo that shows the whole body gives the artist the most to work with, and you’ll see the result in your proof before anything prints.
Tell us in the order notes, like a leash to leave out or a favorite toy to keep in, and the artist will review the request. You’ll see the result in your proof before anything prints.
Tell us in the order notes and the artist will review the request. You’ll see the result in your proof before anything prints.
It’s in your order confirmation email, sent right after checkout. If it isn’t in your inbox, check spam or promotions, or email hello@perkieprints.com with the name and email address used at checkout.
A Print-Ready File: your portrait at full size, for printing wherever you like. It’s on your pet’s artwork page. It’s for personal use.
Yes. A memorial portrait starts the same way, with one photo. Nothing moves until you’ve looked at the proof and said so.
Shipping & delivery
Ships in 1-3 business days after artist review. Carrier transit comes after that, and tracking arrives by email when it ships.
We ship to the continental USA, not to military addresses. Shipping is $6.95 flat, and free on orders of $100 or more.
Returns & help
Your pet’s artwork is made soon after you order, so it can’t be refunded after that. Changes to your proof are included until it’s right. A physical item that hasn’t shipped yet can still be refunded. To cancel, email hello@perkieprints.com with your order number.
Email hello@perkieprints.com with your order number and a photo of the damage, and we’ll send a replacement.
Email hello@perkieprints.com and tell us what happened, and we’ll help you finish your order.