Frequently Asked Questions
Choosing Your Photo
Absolutely! We're more than happy to take a look at the photos you're thinking about using before you place an order. Email us any time at hello@perkieprints.com with your questions!
Even if you don't email us before you place your order, you'll still hear from our team! We personally reach out to every single customer so we can work closely with them to select the best possible photo. If the photo you upload when you place your order is already perfect, we'll give you confirmation and a delivery window. If your photo doesn't quite meet our standards, we'll work with you until we find one that does!
Refer to our image guidelines to learn more about what kind of photos are best suited for the Perkie Prints process.
We work closely with every single customer to help you pick the best possible photo, so go ahead and place your order with your favorite photo! If the photo you upload is already perfect, we'll give you confirmation and a delivery window. If your photo doesn't quite meet our standards, we'll work with you until we find one that does!
The better quality your photo is, the better your Perkie Print will be! Whenever possible, it's best to avoid uploading screenshots of photos, photos downloaded from social media, or filtered/edited Instagram photos. All of these things can lower the resolution of your photo, which will directly impact the quality of your finished Perkie Print.
Refer to our image guidelines to learn more about what kind of photos are best suited for the Perkie Prints process.
Yes! The photo you provide is the direct basis of our custom artwork, which means that the better your photo is, the better your finished Perkie Print will be.
We work closely with every single customer to help you pick the best possible photo, so go ahead and place your order with your favorite photo! If the photo you upload is already perfect, we'll give you confirmation and a delivery window. If your photo doesn't quite meet our standards, we'll work with you until we find one that does!
Whenever possible, it's best to avoid uploading screenshots of photos, photos downloaded from social media, or filtered/edited Instagram photos. All of these things can lower the resolution of your photo, which will directly impact the quality of your finished Perkie Print.
Refer to our image guidelines to learn more about what kind of photos are best suited for the Perkie Prints process.
Yes, you can! We can include up to four subjects in a single Perkie Print.
However, please be aware that the more subjects a Perkie Print has, the smaller each individual subject will print. Depending on the product you are ordering, we will do our best to print your subjects as large as we can while fitting them proportionally within the available printing area.
Please note that because our designers spend time and effort giving personalized attention to each subject, adding additional subjects to your Perkie Print will cost an additional $30 for each subject added.
When creating portraits with our signature Perkie Prints look, our standard procedure is to focus on a subject's face by cropping the photo to just below their shoulders.
However, in circumstances where a photo includes an unusual angle or pose, we can include all or part of the subject's body as needed. If you have a special request regarding this, just let us know!
Print Previews
Yes! After we create your custom portrait, we will send you a watermarked print preview before we print and ship your order.
Please note that this preview is not a formal proof. Due to the time and effort that it takes for our designers to create these custom prints, we are unable to provide a formal proof before receiving payment. The purpose of the print preview is for you to give us approval on general scale, placement, or other callouts before we proceed with printing and shipping your order.
If you would like us to make any small changes, we are happy to accommodate your request! However, you must let us know within two weeks of receiving your print preview. If we do not hear from you within two weeks, we will assume that you do not require any edits, close your order, and ship your Perkie Print as it appears in the print preview we sent.
Not without an additional redo fee of $30. Due to the time and effort our designers spend creating these individualized custom portraits, we are unable to offer a refund for the custom artwork we have already made for you.
For this reason, we work closely with every single customer to help them select a photo that will make the best possible Perkie Print before we begin working on your portrait. If you are unsure about which photo to use, we recommend that you check our image guidelines before ordering.
While we only offer full redos for an additional fee, we don't charge extra for small adjustments! We want you to be completely happy with your Perkie Print, so when you receive your print preview, feel free to ask for adjustments to the portrait's scale, placement, and other details!
If you would like us to make any small changes, we are more than happy to accommodate your request! However, you must let us know within two weeks of receiving your print preview. If we do not hear from you within two weeks, we will assume that you do not require any edits, close your order, and ship your Perkie Print as it appears in the print preview we sent.
Yes, they will! Whether you have a Maltese pup or a Persian cat, we have lots of experience making your white-haired baby look picture perfect. When we print on a surface that isn't pure white (such as canvas) we will adjust your image to make sure it is easily visible while still looking like your furry friend!
If you're worried about how your finished Perkie Print will look, check out our Instagram or our before & after page to see examples of real customers and their finished Perkie Prints of white pets!
Shipping & Turnaround Times
Our normal turnaround is about 10 days, but turnaround times can vary up to 3 weeks during peak holiday seasons depending on the volume of incoming orders. To give our customers some visibility into these varying turnaround times, we regularly post updates on our Instagram.
We will email you as soon as we receive your order with an estimated turnaround time based on our current queue. If that estimated delivery window does not meet your needs, we also offer several rush order options at an additional fee.
If none of our normal or rush turnaround times meet your needs, we would be sad to see you go, but we completely understand. From the time we email you with an estimated turnaround time, there is a 24 hour window in which you can cancel your order. Unfortunately, due to the time-consuming nature of custom artwork, we are unable to offer refunds, returns, or cancellations outside of this 24 hour window. To learn more about our cancellation and refund policies, see our full terms and conditions or contact us directly at hello@perkieprints.com.
Yes, we can speed up your order for a rush fee! Depending on your needs, we have three different rush order options:
OPTION ONE
+$40
Your digital file or print preview will be sent to you within 7 business days of when we confirm your photo selection via email.
OPTION TWO
+$70
Your digital file or print preview will be sent to you within 48 hours of when we confirm your photo selection via email.
OPTION THREE
+$99
Your digital file or print preview will be sent to you within 24 hours of when we confirm your photo selection via email.
NOTE: Quality is our top priority, even when we're fulfilling rush orders! For that reason, we cannot move forward with your rush order until we receive your written approval of the previews. After your final sign-off on your finished Perkie Print, please allow 2-4 business days for us to complete your order. This includes the time needed to print, frame, package, and ship your Perkie Print!
We currently ship our physical products anywhere in the continental US and Canada!
If you are outside of our current shipping range, we apologize for the inconvenience and assure you that we are working to expand our shipping capabilities. Our digital products, such as digital files and gift cards, can be purchased from anywhere in the world and emailed directly to you!
Order Communications
We will do our best to reach out to you via email as soon as possible! The time this takes can vary depending on the volume of incoming orders (particularly around the holidays) but you can usually expect to hear from us within a few days.
As a small team of 10 people who do everything by hand, we thank you for your patience and understanding during peak ordering seasons. No matter how busy we are, we work hard to give every single customer in our queue the time and attention they deserve!
First, please check your spam folder. Second, check the spelling of the email address that you submitted when placing your order. We communicate directly with you using that email address.
If you're concerned about your order or realize you entered something incorrectly, feel free to reach out to our team any time at hello@perkieprints.com!
Although you submit photos at checkout, we still need an email confirmation from you before we can get started with creating your Perkie Print. After you place your order, we will send you an email regarding the quality of your photos. If we do not receive a response from you via email, we will send a few reminders. If we still don't receive any communication from you after these reminders, we will ultimately cancel your order.
Digital Products
When you order a digital file from us, you will receive a digital copy of your Perkie Prints portrait emailed directly to your inbox. Whether you want to display it digitally or have it printed elsewhere, you are free to do anything you wish with this digital file!
Our digital files are a great way to takie your Perkie Print with you everywhere on your phone, tablet, or computer! They are also a great choice if you have your heart set on a type of printing that we currently don't offer.
Yes and no. We treat every order equally, so when you order a digital file, your portrait will be placed in the same queue as our other customers. However, when your portrait is complete, the digital file will be sent directly to your email inbox, so you won't need to wait for shipping!
The default sizing for our digital files is 8in x 10in at 300 dpi.
High-res images tend to be very large files, so we slightly downsize most of the images we receive in order to prevent problems with email transfers and to keep our computers running smoothly.
However, if you plan to print your digital file at a scale larger than 8in x 10in, just let us know in your comments at checkout! We are always happy to accommodate your request and format your image for larger printing.
Placing Your Order
As a small company of 10 designers who produce everything by hand, we are unable to offer these products on their own because the time, skill, and labor required to make them exceeds the price of such small items. We appreciate your understanding and support as we work to bring our customers high-quality products while fairly compensating our team members for their time and talent!
If our current selection of products does not meet your needs, please stay tuned to our Instagram for announcements concerning new products!
The "Return Customer" option allows us to give our customers a discount when they re-order a second print of an existing Perkie Prints image! Because we already have your existing custom portrait on file from a previous order, we can offer returning customers a discount and a slightly speedier checkout process.
You do not need to order the same product twice to receive this discount. For example, if you order a shirt with your cat on it, you can come back later and order a tote bag at a discount if you use the same Perkie Prints picture of your cat!
We're sorry to hear about those pesky IT problems! We will get you all sorted out as soon as possible. If you're having trouble checking out, please shoot us an email at hello@perkierprints.com and include the following information:
• Your order number
• The problem you're having
• The photo(s) you uploaded
About Perkie Prints
As a highly curious "energizer bunny," sitting in one place was never easy for Perkie Print's founder Jonni Perkins. Unfortunately, that's exactly what happen when she was put on bed rest for two weeks in 2017. To stay sane, Jonni binge-watched HGTV's “Fixer Upper” and was inspired to renovate and redecorate her new home with her husband Chris. But Jonni kept running into a problem: she couldn't find any wall decor that carried a personal connection with her life!
To fix this problem, Jonni decided to decorate her walls with portraits of her three dogs. A quick Google search brought up fabulous photographers, but the thought of wrangling three vivacious pups in front of a camera was a little daunting (not to mention pricey). So she decided to take matters into her own hands. With a specific vision and her advanced photoshop skills, Jonni created the very first Perkie Prints to hang on her walls!
After hosting several dinner parties at her newly renovated home, Jonni realized the pup portraits were just the conversation pieces she'd been dreaming of. The responses were an overwhelming flood of “Oh my gosh, where did you get those?!” The lightbulb had gone off. Working through nights, weekends, and coffee breaks at her corporate job, Jonni set out to build a business that could create the same joy she found in her Perkie Prints.
Years later, what started as a side hustle has grown into a company of 10 employees who love and share Jonni's vision. We are all so proud of how far Perkie Prints has come and we can't wait to see what the future holds!
Honestly? We love every single one! Our team never gets tired of seeing the hundreds of happy faces sent to us by our customers. Whenever we’re working on your prints in the office, we’re constantly showing our screens to each other so we can gush about how cute your babies are. Each and every one is truly special in its own way, and we hope that our final portraits reflect just how much we care about our customers and their little ones.
We regularly post our favorites on Instagram so you can see these adorable faces too!
As cute as that would be (and as much as we would love to meet you in person) we have no plans to open a brick-and-mortar Perkie Prints store. Working out of our tiny office space and shipping to your door allows us to keep our prices as low as possible and bring our portraits to as many people as possible!
However, if you happen to work in the Brewery District of Columbus, OH, you just might see us around as we're walking our pups or getting some takeout on our lunch breaks!
We're so glad you asked! We have a number of new products in the works right now that we can't wait to announce. We absolutely love them, and we think you will too! Stay tuned to our Instagram and sign up for our emails to be the first to hear when we release our newest products. (And if you haven't seen them already, go check out our newest arrivals!)
If there's a product we don't currently offer that you're dying to see, we want to hear from you! Give us a shout on Instagram or reach out to us at hello@perkieprints.com with your suggestions. We're always eager to hear your ideas for new Perkie Prints products!