Everything You Need to Know About Post Purchase & Shipping

DEADLINES, POLICIES, TIPS & MORE

At Perkie Prints, we specialize in handcrafted, personalized pet art. Every New Perkie Print includes the price of bespoke designs services, all tailored uniquely for each customer. We celebrate the deep connection you share with your pet, helping you express and share your love story.

What Happens After Checkout✨

  • Begin Your Design Services Journey

    At Perkie Prints, we specialize in handcrafted, personalized pet art. Every New Perkie Print includes the price of bespoke designs services, all tailored uniquely for each customer. We celebrate the deep connection you share with your pet, helping you express and share your love story.

    Swipe to learn more 

  • Photo Selection

    We will reach out to you , via email, within 24 Business Hours of placing your order . Our artists directly edit the photo provided to create your custom pet portrait and therefore we need a high quality photo to start. ✅ If you skipped the upload or your photo doesn’t meet our criteria, our team will help you find a more suitable photo.

    How to Choose a Photo 

  • Artwork Creation

    No two photos are the same and each requires an individualized approach to get the best results. Your artist will carefully evaluate what adjustments are needed to have your pet looking their best.

    Our Artistic Process 

  • Perkie Print Previews

    Your artist will email you the completed Perkie Print for your approval before we print your products. Make sure to provide an active email or phone number.

    See More Examples 

  • Printing & Shipping

    We print each item one at a time to ensure we deliver the highest quality possible. We use a suite of top-of-the-line Epson printers so your Perkie Print retains details and rich saturation.

    Shipping Policies & deadlines 

  • Forever Cherish Your Pieces

    Approve your Print preview before it moves to production. Unwrap all your products, cry some happy tears, do a happy dance and cherish your pet love forever. Know that your purchase makes a difference to animals in need because we donate a portion of your purchase to our charity partners, Wags & Walks.

    Meet Our Charity Partners 

To Connect Human To Human and check status of your order, reach us at, hello@perkieprints.com

Turnaround Times & Policies

Total Turnaround Time:
varies by order.

Disclaimer: We need your communication & response to our emails so please be sure to enter a valid email address or phone number at checkout.  Please be sure to have hello@perkieprints.com AND design@perkieprints.com on your contact list and please check your spam folder and promotional tabs for our emails.

Turnaround times are not inclusive of shipping speeds. Shipping speeds are chosen by you at checkout, and that shipping speed will start as soon as your package is dropped in the mail by our team. 

With the submission of a high quality photo that our artists can use, our average turnaround time to get your package dropped in the mail is about 3-7 business days, but this can vary depending on the volume of incoming orders.

If you chose to skip the photo upload to receive help with photo selection, or the photo provided does not meet our quality standards, The turnaround time depends on both of the following factors:

  • The response rate to which you reply to our customer care team via email. Please make sure to provide your active email address at checkout.

  • The response rate to which approve your Perkie Print Preview once your artist delivers it to your inbox. We cannot ship your order until we receive your sign of on the adorable print review. We need your response at both points of the process, so please be sure to provide an active email address or phone number & check your spam folders and promotional tabs for our emails.


FAQs

Do your Timelines include weekends?

No, shipping times are calculated in business days. Business days do not include Saturday or Sunday, and these shipping estimates do not include weekend delivery. For example, if a package ships on Friday with UPS Next Day (1 business day) it will arrive the following Monday.

Do you ship internationally/ to Canada?

We offer shipping to the USA and Canada only. If you are outside of those countries, please consider our Digital Download.

Can I Rush My Order?

Yes! We Offer a $15 Skip the line fee that puts your artwork at the beginning of our design queue. Shipping speeds are chosen by you at checkout and will determine the final delivery date of your items. Should you choose express shipping options, those will help get your packages to your doorstep sooner.

Notable

Definitions

Perkie Print Preview Delivery Date: Provided via email once we either of the following:

  • a high quality photo for our artist to edit;
  • or, your acknowledgment and approval to proceed given our concerns about quality.

Time varies due to the speed at which we communicate.

Production Time: Starts once we receive your email approving your print preview. There is a 1-4 business day window to allow our production team to create each template and individually print every item in your order.

Shipping Speed: is determined by what option you choose at checkout. Shipping speed starts once our production team drops your item in the mail during your production window. Both the Free shipping and FLAT RATE SHIPPING offers are economy shipping options that takes 5-7 business days. Should you want faster shipping speeds, please choose accordingly at checkout.

Business days/hours :do not include Saturday or Sunday, and these estimates do not include weekend delivery. For example, if a package ships on Friday with an expedited shipping option (1 business day) it will arrive the following Monday. Keep in mind that production timelines are full business days. For example, if an order is placed on a Monday, the first full business day in production is the following business day, Tuesday.

*Business days counted in production and shipping timelines do not include US National Holidays.

FROM THE Three of us here AT PERKIE PRINTS

Thank You For Supporting Small

This gift, wrapped in the warmth of your patience, tells a story of delayed gratification transformed into heartfelt generosity. Thank you for choosing to support our small business and for be part of this meaningful journey—a journey that celebrates the beauty of supporting local businesses, nurturing compassion for our furry friends, and embracing the joy of giving.

Warmest Wishes ,

Jonni, Kaela & Lewis

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